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Warranty and Repairs
For Holaras machines, a warranty period of 1 year from the invoice date applies.
Warranty claims will only be processed when the warranty application form is fully completed and returned to info@holaras.com. Upon receiving the form, we will contact you for further processing of the request. Any repair must be reported to Holaras before the repair takes place.
You can submit one warranty claim per form. If you wish to submit a warranty claim for multiple machines, you must fill out this form multiple times. For the terms and conditions, please refer to our warranty terms.
Warranty conditions
- A warranty claim is only accepted when the warranty application form is fully completed.
- The warranty period for Holaras is 1 year from the invoice date. The invoice serves as your warranty proof. If the machine is resold, this warranty period does not restart.
- A warranty claim is only accepted if the form is sent within a month after the date the damage occurred.
- Warranties are assessed and processed differently from the Metaalunie conditions, according to the warranty conditions set by Hoopman Machines B.V. Any complaints must be submitted in writing within three days.
- The Holaras machines comply with the European Machinery Directives (CE marking). The type plate affixed to the machine must never be removed. In such cases, any warranty agreements and rights will then become void.
- A claim under warranty is not possible for damage to the machine or parts caused by overload, incorrect use, or poor maintenance. This also applies if the instructions in the manual are not followed and if no original parts are used.
- When a repair under warranty is estimated to take more than 4 hours, this must be made known in advance through a warranty application form.
- The level of substantiation must be proportional to the nature of the claim.
- Ordered parts without a warranty claim are always charged. If ordered parts are provided with a warranty application form within a month and this warranty is granted, then a credit note will be issued for the concerned parts.
- If the broken or non-functioning parts are not sent back within a month after ordering new parts and/or no warranty application form is filled out, then the right to a credit note is forfeited.
- The customer is not entitled to withhold payments for parts as long as no warranty application form has been filled out and sent.
- Used tools and/or trial parts are not reimbursed.
- Are you sending defective parts back for warranty? Then please include a copy of the completed form in the packaging. This speeds up the processing upon receipt of the part.
- For labor carried out on repairs within the warranty, we charge an hourly rate of €55.
- Shipping costs for returning parts are not reimbursed, nor are the transport costs. The mileage fee is €0.50 per kilometre.